Privacy Policy
Last updated: July 31, 2026
1. Introduction
PSYCHOMENTOR ACADEMY ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://psychomentoracademy.com and use our online programs and services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect the following categories of personal information:
- Account Information: Name, email address, and password when you register for an account.
- Payment Information: Payment details are processed securely by Stripe. We do not store your full card details on our servers.
- Professional Credentials: If you apply for access to our Psychology Professionals division, we collect the qualification information you voluntarily submit.
- Usage Data: Information about how you interact with our platform, including courses accessed, lesson progress, and session data.
- Communications: Messages you send us via our contact form or email.
- Technical Data: IP address, browser type, device information, and cookies as described below.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide access to our courses and programs.
- Process payments and send transaction confirmations.
- Verify professional qualifications for restricted course access.
- Track your learning progress and issue certificates of completion.
- Respond to your inquiries and provide customer support.
- Send important service-related communications (e.g., enrollment confirmations, password resets).
- Improve our website, courses, and services.
- Comply with applicable laws and regulations.
4. Cookies and Tracking
We use session cookies to maintain your login state and provide a seamless experience. We do not use third-party advertising cookies. You may disable cookies in your browser settings; however, some features of our platform may not function correctly without them.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Stripe: Our payment processor, to handle transactions securely.
- Service Providers: Trusted third-party vendors who assist us in operating our platform, subject to confidentiality obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
6. Video Security and Monitoring
Our video lesson platform employs security measures including session watermarking and, where enabled, webcam-based presence detection to protect course content. Webcam access is requested with your explicit consent and is used solely for presence verification during lessons. No video footage is recorded or stored.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at [email protected].
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: